服务条款

旅游套餐（游船、日落之旅、菲亚特 500 之旅、直升机之旅）：

• 在旅游日期前 15 天或更早取消：全额退款。
• 在旅游日期前 7 至 14 天之间取消：退款 50%。
• 在旅游日期前少于 7 天取消：不予退款。
• 技术维护活动会提前规划，但有时可能涉及部件更换，而更换可能需要更长时间。在这种情况下，公司将提供同等尺寸、类似或更大的车辆。
• 如遇恶劣天气，公司将把体验改期至接下来的几天，如有可能使用同一车辆或类似车辆。如果由于极端情况无法在其他日期改期，公司将进行退款（*本条款不适用于多日游轮）或出具自取消之日起 24 个月内可使用的代金券。

烹饪课程和美食体验：

• 在课程日期前 7 天或更早取消：全额退款。
• 在课程日期前 3 至 6 天之间取消：退款 50%。
• 在课程日期前少于 3 天取消：不予退款。
• 天气状况或特殊事件：如因天气状况或特殊情况导致活动无法安全进行，将提供课程改期或全额退款。
• 客户变更：日期变更或特殊需求必须至少提前 48 小时告知。此类变更是否被接受取决于组织方的可用性。
• 活动改期：活动可改期一次，且须在原定活动日期起 30 天内进行，并以有空位为前提。
• 参与者缺席：如参与者未提前通知而缺席，则不予退款。

婚礼及活动服务：

• 活动前 90 天：可免费取消并退还全部预付款。
• 活动前 89 至 60 天：扣除 25% 预付款。
• 活动前 59 至 30 天：扣除 50% 预付款。
• 活动前少于 30 天：不予退款；将保留全部预付款。
• 由代理机构取消：如因不可预见的原因代理机构必须取消活动，将保证退还全部预付款或可在不增加费用的情况下改期活动。
• 天气状况或特殊事件：如因恶劣天气或特殊情况导致活动无法安全进行，将提供替代庆祝方案或在不增加费用的情况下改期。
• 客户变更：日期、地点或特殊需求的变更须至少提前 60 天告知。此类变更是否被接受取决于代理机构的可用性。
• 活动改期：活动可改期一次，且须在原定活动日期起 180 天内进行，并以必要资源可用为前提。
• 客户缺席或迟到：如在活动当天客户未通知而缺席或迟到，仍须支付全部约定款项。
• 取消沟通方式：所有取消请求或变更须以书面形式通知，最好通过电子邮件。
• 退款：如适用，退款将在取消请求之日起 30 天内处理。
• 一般条款：本条款如有变更，恕不另行通知。更新内容将及时告知客户。

私人接送和交通服务：

• 在预定接送时间前 48 小时或更早取消：全额退款。
• 在预定接送时间前少于 48 小时取消：不予退款。
• 由服务提供方取消：如因不可预见的原因服务提供方必须取消接送或交通服务，将保证全额退款或可在不增加费用的情况下改期服务。
• 客户变更：时间、地点或特殊需求的变更须至少提前 24 小时告知。此类变更是否被接受取决于交通服务的可用性。
• 客户缺席或迟到：如客户未通知而缺席或迟到，仍将收取全部服务费用。若迟到超过 30 分钟，将收取罚金。
• 天气状况或特殊事件：如因恶劣天气或特殊情况导致接送无法进行或存在危险，将提供服务改期或全额退款。

所有取消必须通过电子邮件通知。
如适用，退款将在取消请求之日起 14 天内处理。
如发生取消，银行手续费由客户承担。

Standard Proposal Bookings

A 50% deposit is required to confirm the booking, with the remaining 50% due no later than 14 calendar days before the event.

Cancellation received 30 calendar days or more before the event: 50% of amounts already paid toward the standard experience will be refunded.

Cancellation received fewer than 30 calendar days before the event: amounts already paid are non-refundable.

Same-day cancellations and no-shows: no refund will be issued.

2. Private Venue Proposal Bookings

The venue reservation fee shown separately in your quotation is payable to secure the location and is non-refundable if the client cancels, subject to applicable law. The balance for other confirmed services is due no later than 30 calendar days before the event.

Cancellation received 30 calendar days or more before the event: the venue fee remains non-refundable; 50% of other amounts already paid for the booked experience will be refunded.

Cancellation received fewer than 30 calendar days before the event: amounts already paid, including the venue fee, are non-refundable.

Same-day cancellations and no-shows: no refund will be issued.

3. Cancellations & Date Changes

All cancellation or date-change requests must be sent in writing to the contact details provided in the booking confirmation. The effective cancellation date is the date the request is received. Date changes depend on availability and may involve additional charges; they do not automatically waive the applicable cancellation terms.

4. Weather & Exceptional Circumstances

If adverse weather, unsafe sea conditions or circumstances beyond reasonable control prevent the planned experience, we will first offer a suitable alternative or mutually agreed rescheduling whenever practicable, without an additional planning fee; any unavoidable supplier difference will be explained in advance. For boat proposals, navigation is always subject to the licensed skipper's safety decision. If an alternative or rescheduling is not possible, any refund or remedy will be determined in accordance with the undelivered services and applicable law. Client cancellation and supplier inability to perform are treated differently. Mandatory consumer rights remain unaffected, and any refund due will be processed using an agreed payment method within a reasonable period.

5. Dietary Requirements

For proposals involving a private dinner or other catered service, allergies, intolerances and dietary preferences must be communicated at least seven calendar days before the event. Any accommodation depends on the selected venue and supplier.